Help Center

1. Choose your game or gift card.
2. Type your Player ID (or the details the product asks for) and choose a package.
3. Press Buy now, check your order, and pay.
4. You get your top-up or code. You can follow every order under My Orders.

Please check your Player ID carefully. A top-up sent to the wrong ID cannot be taken back.

• You can pay with bKash, card / mobile banking, or your wallet. You can also use part of your wallet and pay the rest another way.
• Some payment methods add a small payment fee. You see it before you pay. The payment fee is never refunded.
• If a payment does not go through, open the order and press Pay to try again.
• Unpaid orders are cancelled automatically after a short time. Any wallet money you used goes back to your wallet.

• Instant delivery: most top-ups and gift codes arrive within a few minutes of payment.
• Manual delivery: some products are sent by our team by hand. This can take a little longer.
• Order status: Placed, Paid, Processing, In progress, Completed. The bar at the top of your order shows where it is.
• Contact support: this means we need to check something with you, for example a wrong Player ID. Please message us with your order number.

• For some orders, a Request a refund button appears on the order page while the order is waiting to be processed.
• If we cannot deliver an order, we may ask you to Process your refund on the order page.
• You can choose an instant refund to bKash (for bKash payments), a refund to your wallet, or a manual refund. Any refund fee is shown before you confirm.
• The payment fee is not refunded.
• Read the full Refund Policy at the bottom of the page.

• Your wallet is store credit on your Gamers Bangladesh account.
• Top it up from Wallet in your account, then use it to pay for any order.
• Refunds to your wallet arrive right away.
• Wallet money cannot be withdrawn as cash.

• We ask you to verify your email address. For some orders we may also ask you to verify your mobile number by SMS.
• Some orders may need a short security check before delivery. This keeps your account and payments safe.
• Never share your password or one-time codes with anyone, including people who say they are from us.
• You can turn on two-step login in your account settings.

• Can't find what you need? Press Request a product in your account.
• Tell us the product, value and region. The request fee is ৳10-৳100.
• We reply with a price. If you buy it, the ৳10-৳100. is taken off the price.

• Live chat: tap the chat button at the bottom of the page.
• WhatsApp and Facebook: use the buttons at the bottom of the page.
• For a problem with an order, you can also open a case under Help with an order in your account.